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Attaching Files Crashes Thunderbird

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by christ1

daj37745
daj37745
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I just installed Thuderbird (31.1.2). My operating system is Win XP (SP3). I cannot attach files. I can send emails fine when there are no attachments. The "compose" window freezes when I click "Attach." I have made sure that Flash and Java are up to date. I also deleted my antivirus software thinking it might be the cause. Any ideas?

I just installed Thuderbird (31.1.2). My operating system is Win XP (SP3). I cannot attach files. I can send emails fine when there are no attachments. The "compose" window freezes when I click "Attach." I have made sure that Flash and Java are up to date. I also deleted my antivirus software thinking it might be the cause. Any ideas?

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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What is your anti-virus software?

daj37745
daj37745 Question owner
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Originally, AVG was installed, but I removed the software thinking it may be the problem. However, Thunderbird acts exactly the same after uninstalling the anti virus software.

christ1
christ1
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Try to start *Windows* in safe mode with networking enabled.

- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

- Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?