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Why does my Firefox profile can't be loaded, everytime it is crashing ??

  • 4 replies
  • 1 has this problem
  • 6 views
  • Last reply by ami7si

ami7si
ami7si
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I have been using firefox since long, however I'm now having trouble & not able to start firefox as its profile can't be loaded in windows 8.1 and it crashes everytime. I tried renaming the firefox folder name to oldfirefox by accessing it through run command %appdata%\Mozilla\ but it doesn't work & the software keeps crashing everytime it is started. Kindly suggest some measures to fix this issue.

I have been using firefox since long, however I'm now having trouble & not able to start firefox as its profile can't be loaded in windows 8.1 and it crashes everytime. I tried renaming the firefox folder name to oldfirefox by accessing it through run command %appdata%\Mozilla\ but it doesn't work & the software keeps crashing everytime it is started. Kindly suggest some measures to fix this issue.

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See:

Please update to the current Firefox 32 release.

  • Help > About Firefox

The Firefox version that you currently run is no longer supported with security updates.

  • It is important to update Firefox and add-ons to the latest version to get the latest security fixes.

You can find the full version of the current Firefox 32.0.3 release in all languages and for all Operating Systems here:

ami7si
ami7si Question owner
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I have updated to the recent version of firefox. However, the same problem still persists & firefox is crashing as soon as it is started like before.

the-edmeister
the-edmeister
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

ami7si
ami7si Question owner
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The recent 5 crash id's are as following: bp-bfdbe805-4569-4f31-98cf-03e922141015 bp-744edde8-0993-4918-b193-d93c12141015 bp-c9b4dd68-d0a8-4df0-b4d9-539092141015 bp-2e72732b-25a2-41cc-9654-b842a2141015 bp-13a8d59d-2889-4623-9fa0-b73812141015