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Firefox crashes

  • 5 replies
  • 4 have this problem
  • 2 views
  • Last reply by FredMcD

ADAM1313
ADAM1313
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Firefox is currently crashing everytime i try to open it. I have unistalled old version and than installed new version 33. Still crashes. I have recently added RAM to my machine and this started happening. Doesnt happen when i revert back to old RAM amount,

Here is the crash ID

Crash ID: bp-b7419719-4f16-4e19-9bdd-d077b2141016

Firefox is currently crashing everytime i try to open it. I have unistalled old version and than installed new version 33. Still crashes. I have recently added RAM to my machine and this started happening. Doesnt happen when i revert back to old RAM amount, Here is the crash ID Crash ID: bp-b7419719-4f16-4e19-9bdd-d077b2141016

All Replies (5)

FredMcD
FredMcD
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In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

ADAM1313
ADAM1313 Question owner
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None with out a bp infornt and have already turned offhardware acceleration. firefox is now starting and will run for a bit but will ultimately crash. Again I just added RAM to my pc and this started.but If I revert back to old RAM amount this doesnt happen. bp-6e77c4af-ccf2-45a9-ad54-3cfa02141017 10/17/2014 1:29 PM bp-4653e79f-92c2-45b9-b611-1a8ba2141017 10/17/2014 1:29 PM bp-679bbfd0-8ac6-4ac8-b4ec-33cf72141017 10/17/2014 1:21 PM bp-16783482-08f8-4a6e-a171-2fc1b2141017 10/17/2014 1:21 PM bp-15a3fd73-3a82-4fdd-b9a7-aa2202141017 10/17/2014 1:20 PM bp-25d46ff1-b4dd-40a3-b004-7a2a82141017 10/17/2014 1:19 PM bp-e7a0879e-17c5-4d2e-a35c-966432141017 10/17/2014 1:19 PM bp-f67fb6e8-418c-4a3a-a7a5-f30432141017 10/17/2014 1:19 PM bp-43cd5bda-df45-45b6-90cb-31e1e2141017 10/17/2014 1:08 PM bp-90aac752-679c-4ad8-a648-1ec8f2141017 10/17/2014 11:53 AM bp-93c302e9-e950-4e39-b283-239bf2141017 10/17/2014 11:52 AM bp-8f1bb145-2d83-4b09-bc48-5bfcd2141017 10/17/2014 11:52 AM bp-ebc8c9d4-4064-4f5f-aa5e-6c9c32141017 10/17/2014 11:52 AM bp-819ceab3-93ba-40be-b730-8f1a02141017 10/17/2014 11:52 AM bp-7c1f160b-4e0a-49b4-bba2-b6de92141017 10/17/2014 11:52 AM bp-a84ef7f3-8702-48b8-8f72-2d90b2141017 10/17/2014 11:52 AM bp-2d495530-35ba-4b75-a015-e1b202141017 10/17/2014 11:52 AM bp-e87de613-6950-4aaf-9b3b-f51092141017 10/17/2014 11:17 AM bp-e77ee1e4-8510-43b5-bbb8-aa3822141017

FredMcD
FredMcD
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If you have any diagnostic programs, use them on the new memory. Also, did you install any needed programs for that memory?

FredMcD
FredMcD
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Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

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