Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox v33 knocked out my Adobe 7 pro PDF printer plugin. PDFs print OK from other applications.

more options

Firefox v33 knocked out my Adobe 7 pro PDF printer plugin. PDFs print OK from other applications. It happened a few times randomly, and it seemed to resolve spontaneously, but now it is persistent. I've done scans for malware, which I suspected, but nothing showed up, nor corrected it with cleaning.

I had this problem before, and I found directions on how to rest the printer within Firefox, but I've forgotten how or where I got it. I did try to re-install in control panel, but this appears to be a firefox issue. How do i rest the plugin or Firefox to once again print PDFs from browser pages. I need to use this feature printing receipts etc.

Firefox v33 knocked out my Adobe 7 pro PDF printer plugin. PDFs print OK from other applications. It happened a few times randomly, and it seemed to resolve spontaneously, but now it is persistent. I've done scans for malware, which I suspected, but nothing showed up, nor corrected it with cleaning. I had this problem before, and I found directions on how to rest the printer within Firefox, but I've forgotten how or where I got it. I did try to re-install in control panel, but this appears to be a firefox issue. How do i rest the plugin or Firefox to once again print PDFs from browser pages. I need to use this feature printing receipts etc.

All Replies (2)

more options

These are the instructions on how to reset the printer settings in Firefox: Fix printing problems in Firefox

However as for the add on you may be able to change how Firefox handles specific mime types, if Adobe 7 pdfs have a different mime type? Applications panel - Set how Firefox handles different types of files

more options

Are you using a toolbar button (Create PDF extension) or a printer driver (selecting Adobe PDF or Distiller in the Print dialog) to generate the PDF? Older versions of Create PDF have been reported not to work any more (by older I mean from Acrobat X or earlier), but the printing method should still work.