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the phrase ADS in any url prevents page from loading

stevendearest
stevendearest
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two sites that do this are https://online.metrocu.org/banking/Ads/Home/Intercept/SignInIntercept?returnUrl=%2Fbanking%2F (my credit union)

and

http://www.mabcommunity.org/ads/home.html?view=featured MAB Boston Disability services

I've tried shutting off my ad blocker, but this is still happening; anything you can do to help will be great.

two sites that do this are https://online.metrocu.org/banking/Ads/Home/Intercept/SignInIntercept?returnUrl=%2Fbanking%2F (my credit union) and http://www.mabcommunity.org/ads/home.html?view=featured MAB Boston Disability services I've tried shutting off my ad blocker, but this is still happening; anything you can do to help will be great.

Chosen solution

Thank you; sorry it took so long to get back; these sites come through with no problem in safe mode.

I've gone into my antivirus software - Kaspersky Labs, and added these two sites to the "allowed" urls under AntiBanner options.

Have a great day, and thank you to all who responded.

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All Replies (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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In case one of your other extensions is involved, could you test those pages in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run

After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

stevendearest
stevendearest Question owner
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Hi - I did you as suggested, and even in safe mode, the websites are blocked; my bank website I can resolve by simply deleting everything in the URL after ADS, but I can't use that trick on the other website.

If you have any additional guidance to offer, I'd be grateful; I did, however, want to thank you for this info.

Steve

Modified by stevendearest

stevendearest
stevendearest Question owner
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Chosen Solution

Thank you; sorry it took so long to get back; these sites come through with no problem in safe mode.

I've gone into my antivirus software - Kaspersky Labs, and added these two sites to the "allowed" urls under AntiBanner options.

Have a great day, and thank you to all who responded.

Modified by stevendearest