Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

We use FAMIS software. On their report module, when I view a report in Firefox, the screen is all blurry. The reports are clear in IE and Chrome. Why?

charlesz
charlesz
more options

When Firefox pulls up a report in our FAMIS maintenance software, on the screen the report is double imaged and impossible to read. If I print it out though, it is fine. When I use IE or Chrome, the report comes up just fine. Soo... I'm assuming that there is a conflict of some kind with Firefox and our maintenance management software. In the past I never had any problems like this. But, I do have a brand new computer and I have downloaded the latest version of Firefox as well. Using Windows 7 Pro and Office 2013 if that matters.

Anyway... wondered if anyone else has had this issue, and if so, how to fix it? Since I use FAMIS daily, I may have to switch browsers so I can get clear reports to read, as I hate printing off reports for no reason.

thanks... cmz :-)

When Firefox pulls up a report in our FAMIS maintenance software, on the screen the report is double imaged and impossible to read. If I print it out though, it is fine. When I use IE or Chrome, the report comes up just fine. Soo... I'm assuming that there is a conflict of some kind with Firefox and our maintenance management software. In the past I never had any problems like this. But, I do have a brand new computer and I have downloaded the latest version of Firefox as well. Using Windows 7 Pro and Office 2013 if that matters. Anyway... wondered if anyone else has had this issue, and if so, how to fix it? Since I use FAMIS daily, I may have to switch browsers so I can get clear reports to read, as I hate printing off reports for no reason. thanks... cmz :-)

Chosen solution

I'm guessing this is a PDF and that there is a glitch in how the built-in PDF viewer is rendering it.

If that's the problem, you probably could resolve it by switching to the Adobe Acrobat plugin. This article has the steps for that: View PDF files using Firefox’s built-in viewer.

Success?

Read this answer in context 👍 0

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Chosen Solution

I'm guessing this is a PDF and that there is a glitch in how the built-in PDF viewer is rendering it.

If that's the problem, you probably could resolve it by switching to the Adobe Acrobat plugin. This article has the steps for that: View PDF files using Firefox’s built-in viewer.

Success?