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can't send email

  • 1 reply
  • 1 has this problem
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  • Last reply by Zenos

Jakubkociubinski
Jakubkociubinski
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Dear All,

My company mailbox migrated to new server and after this I'm not able to sent email through this smtp server. I've reconfigured inbox, the program asked me for new password and everything is working fine for receiving emails. However when I did the same thing for outgoing mail, I'm not getting asked for new password, and when I try to send something, all I get is the "connecting to server message" and after long time, error, that connection could not be established. I've tried to reset/remove password, and I'm being asked for inbox password, but still nothing for outgoing mail. In options/security this company's smtp is not showing at all. So I have no option to manually insert this password. I've verified with my company's IT that all account settings (server name, port, authentication method etc. are correct).

Thank you in advance for your assistance inthis matter,

Best Regards, jakub

Dear All, My company mailbox migrated to new server and after this I'm not able to sent email through this smtp server. I've reconfigured inbox, the program asked me for new password and everything is working fine for receiving emails. However when I did the same thing for outgoing mail, I'm not getting asked for new password, and when I try to send something, all I get is the "connecting to server message" and after long time, error, that connection could not be established. I've tried to reset/remove password, and I'm being asked for inbox password, but still nothing for outgoing mail. In options/security this company's smtp is not showing at all. So I have no option to manually insert this password. I've verified with my company's IT that all account settings (server name, port, authentication method etc. are correct). Thank you in advance for your assistance inthis matter, Best Regards, jakub

All Replies (1)

Zenos
Zenos
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I always shudder when I see statements like "I've reconfigured inbox"

Don't "reconfigure" an old account; set up a new one. If it's IMAP, you're almost guaranteed to lose sight of all your old messages. If it's POP then I can see there is some small advantage in just adding to an existing message store, but you're less likely to use the best connection security available with the new server, unless you manually intervene.

Adding the account anew would have invited you to set up the new SMTP connection.

You can manually add an SMTP connection.

Tools|Account Settings

Go to the last account, Outgoing Server (SMTP) and add the new SMTP connection there.

If passwords give trouble, it's often useful to delete stored passwords and make the server prompt you for them. Go to Tools|Options|Security|Passwords|Saved Passwords, and delete the offending password(s).

Modified by Zenos