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this site is frustrating. have reset firefox 8 times today!! Help

  • 4 replies
  • 3 have this problem
  • 13 views
  • Last reply by cor-el

chattycat123
chattycat123
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Firefox runs slow, freezes up a lot, crashes. I reset firefox about 8 times today/tonight. Very frustrated. I do play a lot of games which freeze up a lot but it is various games, along with gmail and the normal facebook usage. I'm not totally computer savvy but can do some trouble shooting. Note that I have a Dell laptop which is about 9 years old.

Firefox runs slow, freezes up a lot, crashes. I reset firefox about 8 times today/tonight. Very frustrated. I do play a lot of games which freeze up a lot but it is various games, along with gmail and the normal facebook usage. I'm not totally computer savvy but can do some trouble shooting. Note that I have a Dell laptop which is about 9 years old.

All Replies (4)

user669794
user669794
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

chattycat123
chattycat123 Question owner
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Thank you. for responding. I will give this a try. I'm not totally computer savvy but am ok at it however I am hesitant to try certain things. I will give this a try and advise of the outcome.

chattycat123
chattycat123 Question owner
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Additionally, if I open Firefox in Safe Mode do I continue or is Safe Mode only for trouble shooting and should be closed and Firefox re-opened as per usual operation?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Yes. Safe Mode is meant for troubleshooting and not for permanent usage.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)