Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Getting bookmarks from computer account that doesn't work anymore?

more options

My other user account on my computer doesn't work anymore, when I sign into it I get a blank screen. I am currently on my other user account on the same computer because it still works and I was able to back up my files from my non working user account since I changed it to non administrator and this current account to administrator. I wanted to get my bookmarks from mozilla firefox from the non working user account but am unable to find anywhere in the other user's files where I could get them. How can I get them to back them up? Is it possible? I am afraid my whole computer is dying (it's old) and this account that works may not work at all either soon, due to the whole computer dying. I assume I can restore my whole system to a certain point back to save them, but I had added important bookmarks since I last did a system restore related back up. Thanks!

My other user account on my computer doesn't work anymore, when I sign into it I get a blank screen. I am currently on my other user account on the same computer because it still works and I was able to back up my files from my non working user account since I changed it to non administrator and this current account to administrator. I wanted to get my bookmarks from mozilla firefox from the non working user account but am unable to find anywhere in the other user's files where I could get them. How can I get them to back them up? Is it possible? I am afraid my whole computer is dying (it's old) and this account that works may not work at all either soon, due to the whole computer dying. I assume I can restore my whole system to a certain point back to save them, but I had added important bookmarks since I last did a system restore related back up. Thanks!

All Replies (3)

more options
more options

I tried to copy the old profile info but it only loaded bookmarks from this user account instead of the old non working one. I'm not sure if I understand this correctly. What should I do? Thanks.

more options

Any problem finding the old Profile or the new Profile? Which file did you copy over?