Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can you help me debug?

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

chestarr19
chestarr19
more options

All of my accounts, be it hotmail, my bank, or on down to publishers clearing house, keep knocking me out and making me re-sign in every couple minutes, and I have noticed that i can only have 1-2 windows open at a time or it gets really bad and they all freeze up. This just started yesterday after I restarted my pc after a firefox update

All of my accounts, be it hotmail, my bank, or on down to publishers clearing house, keep knocking me out and making me re-sign in every couple minutes, and I have noticed that i can only have 1-2 windows open at a time or it gets really bad and they all freeze up. This just started yesterday after I restarted my pc after a firefox update

Chosen solution

Separate Issue; Update your Flash Player v15.0.0.189 http://get.adobe.com/flashplayer/

You may have a corrupt cookies.sqlite file.

AFTER you have tried the above (Clearing cookies) Type about:support in the address bar and press enter.

Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the file. Then rename or delete it. Restart Firefox.

Read this answer in context 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Check the date and time and time zone in the clock on your computer: (double) click the clock icon on the Windows Taskbar.

You can check the connection settings.

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.
FredMcD
FredMcD
more options

Chosen Solution

Separate Issue; Update your Flash Player v15.0.0.189 http://get.adobe.com/flashplayer/

You may have a corrupt cookies.sqlite file.

AFTER you have tried the above (Clearing cookies) Type about:support in the address bar and press enter.

Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the file. Then rename or delete it. Restart Firefox.