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This Connection is Untrusted

  • 4 replies
  • 4 have this problem
  • 11 views
  • Last reply by cor-el

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I deleted Firefox - then downloaded again... still Google/Hotmail/etc I get this screen

This Connection is Untrusted

You have asked Firefox to connect securely to www.google.com, but we can't confirm that your connection is secure. [etc]

www.google.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer)

The computer clock is correct

Any ideas, anyone? Thanks

I deleted Firefox - then downloaded again... still Google/Hotmail/etc I get this screen This Connection is Untrusted You have asked Firefox to connect securely to www.google.com, but we can't confirm that your connection is secure. [etc] www.google.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer) The computer clock is correct Any ideas, anyone? Thanks

All Replies (4)

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This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

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You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"
  • Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate"
  • Click the "View" button and inspect the certificate and check who is the issuer.

You can see more details like the intermediate certificates that are used in the Details tab.

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Hi

as I said, already checked the time.

I also have looked at the certificates - can't copy and paste them onto here...

Issued by DO_NOT_TRUST_FiddlerRoot

created by http://www.fiddler2.com

what is that??? That's not Google is it?

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FiddlerRoot (DO_NOT_TRUST_Fiddlerroot) usually indicates unwanted software being installed named similarly to BrowserSafeguard, BrowserSafe, SafeGuard See /questions/982532#answer-520145