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clicking on a link opens a broken window that never completes?

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by guigs

MikeKaelin
MikeKaelin
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When clicking on some links (for example, a list of links to pages in a newsletter email), a few will open, then I get dead windows. Sometimes the window will have just a title in the top bar and not go any further. More recently, I've been getting the title in the top bar, a small mini-window with about an inch of blue and the three upper-right window buttons (but non-functional), and a status bar in the middle of a black window. The status bar will go through several messages, but the window itself never completes.

When clicking on some links (for example, a list of links to pages in a newsletter email), a few will open, then I get dead windows. Sometimes the window will have just a title in the top bar and not go any further. More recently, I've been getting the title in the top bar, a small mini-window with about an inch of blue and the three upper-right window buttons (but non-functional), and a status bar in the middle of a black window. The status bar will go through several messages, but the window itself never completes.

All Replies (2)

guigs
guigs
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: After resetting Firefox, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Reset Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox" that looks like this: Button reset. Click on it.
  3. Firefox will close and reset. After it is done, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

guigs
guigs
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Also check to make sure that the drivers are up to date: Upgrade your graphics drivers to use hardware acceleration and WebGL