Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird activation requires more than TWO minutes after Thunderbird icon is clicked.

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by FoodSmoker

FoodSmoker
FoodSmoker
more options

PROBLEM: The Thunderbird program is slow to activate. When the Thunderbird icon is clicked, I expect the Thunderbird inbox screen to appear within a few seconds. However, after the Thunderbird icon is clicked, more than TWO minutes pass before the Thunderbird screen appears. This problem has existed for about one week. My OS is MS 8.1. Any help you can provide would be appreciated. By the way, when this problem began, I was presented with the following message "Alert: this folder is being processed. Please wait until processing is complete to get messages."

PROBLEM: The Thunderbird program is slow to activate. When the Thunderbird icon is clicked, I expect the Thunderbird inbox screen to appear within a few seconds. However, after the Thunderbird icon is clicked, more than TWO minutes pass before the Thunderbird screen appears. This problem has existed for about one week. My OS is MS 8.1. Any help you can provide would be appreciated. By the way, when this problem began, I was presented with the following message "Alert: this folder is being processed. Please wait until processing is complete to get messages."

Chosen solution

Your anti virus (or Microsofts attempt at one in defender) needs to be told not to scan the Thunderbird profile folders every time you open the program is my guess. The program can not open files that are locked for scanning. As some of the files may be in the order of 4Gbv in size this can take an AV program up to 10 minutes.

Read this answer in context 👍 1

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Your anti virus (or Microsofts attempt at one in defender) needs to be told not to scan the Thunderbird profile folders every time you open the program is my guess. The program can not open files that are locked for scanning. As some of the files may be in the order of 4Gbv in size this can take an AV program up to 10 minutes.

FoodSmoker
FoodSmoker Question owner
more options

To: Matt; Thanks. Problem solved. My anti-virus protection is provided by McAfee. I contacted McAfee Technical support, explained my problem, read your opinion regarding the probable cause, and let them take control of my computer. The technician did lots of changes, including the removal of many files, and that seemed to fix the problem. Many, many thanks for your kind help. Warren Anderson (FoodSmoker)