Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

rcraigiii
rcraigiii
more options

At least once a day, I receive: "Unresponsive Plugin; Shockwave flash may be busy, or it may ..."


Firefox 34.0 Crash Report [@ hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________ ] Search Mozilla Support for Help ID: 8de52b78-2c77-409c-8b3e-596092141218 Signature: hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________ 

   Details
   Metadata
   Modules
   Raw Dump
   Extensions

Signature hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________ More Reports Search UUID 8de52b78-2c77-409c-8b3e-596092141218 Date Processed 2014-12-18 21:08:21.874202 Process Type plugin Shockwave Flash Version:16.0.0.235 Filename:NPSWF32_16_0_0_235.dll Uptime 26385 Install Age 850437 since version was first installed. Install Time 2014-12-09 00:50:56 Product Firefox Version 34.0 Build ID 20141125180439 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 58 stepping 9 | 4 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x7735015d User Comments App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 21fa17aa, AdapterDriverVersion: 9.18.10.3359 D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+

Processor Notes sp-processor06_phx1_mozilla_com.15947:2012; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash" EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 : 

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

0x8086

Adapter Device ID

0x0166

At least once a day, I receive: "Unresponsive Plugin; Shockwave flash may be busy, or it may ..." Firefox 34.0 Crash Report [@ hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________ ] Search Mozilla Support for Help ID: 8de52b78-2c77-409c-8b3e-596092141218 Signature: hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________ Details Metadata Modules Raw Dump Extensions Signature hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________ More Reports Search UUID 8de52b78-2c77-409c-8b3e-596092141218 Date Processed 2014-12-18 21:08:21.874202 Process Type plugin Shockwave Flash Version:16.0.0.235 Filename:NPSWF32_16_0_0_235.dll Uptime 26385 Install Age 850437 since version was first installed. Install Time 2014-12-09 00:50:56 Product Firefox Version 34.0 Build ID 20141125180439 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 58 stepping 9 | 4 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x7735015d User Comments App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 21fa17aa, AdapterDriverVersion: 9.18.10.3359 D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ Processor Notes sp-processor06_phx1_mozilla_com.15947:2012; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash" EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll Adapter Vendor ID 0x8086 Adapter Device ID 0x0166

All Replies (2)

rcraigiii
rcraigiii Question owner
more options

This is my first time submitting, so please let me know if you need anything else.

Thanks! Rob

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That is a problem with the Shockwave Flash plugin.

  • bp-8de52b78-2c77-409c-8b3e-596092141218

You can check for problems with current Shockwave Flash plugin versions and try this:

See also: