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Firefox crashes

  • 6 replies
  • 1 has this problem
  • 6 views
  • Last reply by dlkramnic

dlkramnic
dlkramnic
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Crashes also in safe mode. Internet Explorer is also crashing. Firefox version is 3.6.11. I tried to update it by going to public library and downloading a newer version on a flashdrive, then trying to install that, but it won't install (locks up, won't complete). OS is XP Pro w/ serve pack3. Windows updates are enabled. Search can't locate "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" Basically right now I have no working browser on that PC, so I'm using another.

Crashes also in safe mode. Internet Explorer is also crashing. Firefox version is 3.6.11. I tried to update it by going to public library and downloading a newer version on a flashdrive, then trying to install that, but it won't install (locks up, won't complete). OS is XP Pro w/ serve pack3. Windows updates are enabled. Search can't locate "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" Basically right now I have no working browser on that PC, so I'm using another.

Chosen solution

Please install the latest Firefox 34 version from here. https://www.mozilla.com/en-US/firefox/all.html

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All Replies (6)

dlkramnic
dlkramnic Question owner
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Addendum to my ?-I found the crash report files, but it's Greek to me.

the-edmeister
the-edmeister
  • Moderator
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Chosen Solution

Please install the latest Firefox 34 version from here. https://www.mozilla.com/en-US/firefox/all.html

dlkramnic
dlkramnic Question owner
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the-edmeister said

Please install the latest Firefox 34 version from here. https://www.mozilla.com/en-US/firefox/all.html
dlkramnic
dlkramnic Question owner
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This worked. I must have downloaded just an update. I have a working browser, just nee to figure out why my WiFi adapter won't connect to the router.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Could you post the crash ID of that crash report?

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

dlkramnic
dlkramnic Question owner
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Redownloading the correct version if Firefox did the trick. Thank you, gentlemen.