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I am not able to access the email, I do not know what the password is and cannot seem to get it reset.

andi55429
andi55429
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the image keeps telling me Login Failed Login to server mail.portnel.com failed.

with options of Retry / Enter New Password / Cancel

I really need this fixed as I am looking for work and this is my main email

the image keeps telling me Login Failed Login to server mail.portnel.com failed. with options of Retry / Enter New Password / Cancel I really need this fixed as I am looking for work and this is my main email

All Replies (1)

user01229325
user01229325
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Forgotten passwords are reset with your email provider. Thunderbird is email client software that runs on your computer and has nothing to do with administering your email password.

Go to your providers web mail or email help page and see if your password works there. If not, look for a link to reset it. If it works there then you may have an incorrect server setting or an overactive antivirus software causing issues.