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Why can't I sign into Firefox?

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by pedallas

pedallas
pedallas
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I've reset my password several times, but FF still doesn't recognize me. I continually get error messages. FF recognized me one time in the last couple of months and then refused to sync. I thought it might have been my old Windows XP, but I now have Windows 7 and I'm still getting log in error messages even after resetting my password. I tried to retrieve my user name, in case that was the problem, but FF doesn't send the information even though it says the information was sent. Please send the link to reset or retrieve my user name.

I've reset my password several times, but FF still doesn't recognize me. I continually get error messages. FF recognized me one time in the last couple of months and then refused to sync. I thought it might have been my old Windows XP, but I now have Windows 7 and I'm still getting log in error messages even after resetting my password. I tried to retrieve my user name, in case that was the problem, but FF doesn't send the information even though it says the information was sent. Please send the link to reset or retrieve my user name.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Firefox doesn't need a "sign in" to work!

Specifically, what are you referring to? And, what is the context of the Error Message you are receiving? A screenshot of that message might be helpful.

Are you using a Master Password? https://support.mozilla.org/en-US/kb/use-master-password-protect-stored-logins Note: the Master Password is "local", it is not sent anywhere at all.

Or, are you using the Sync Service? https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips

pedallas
pedallas Question owner
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Thank you for responding.

I was able to sign in today, but I haven't been able to sync my FF features on either my old computer, which had previously run FF without any problem prior to the last update, or my new computer. I get a message that it will sync shortly, but nothing ever happens. There's no menu bar or any of the add-ons I've used for several years. The only thing appearing on a toolbar is "most visited" and "getting started". I've tried syncing the account numerous times. IE had no problem syncing my account preferences on the new computer, nor did Chrome. My security program doesn't indicate it's blocking anything from FF. I've run out of ideas.

No screenshot since I was able to sign in today. I'm not using Master Password. It's just the Sync Service that's a problem.