The connection to the server was reset while the page was loading
I get this error message when trying to access my microsoft accounts, including hotmail, from my desktop. This is the only site that has an issue, I can access other website, secure or not. I have the same access issue with chrome and IE, but Tor browser works. I can access my microsoft accounts from my laptop which is on the same home network. I have tried clearing cache, cookies, history. I have run ipconfig /flushdns and ipconfig /release and ipconfig /renew. I have run firefox in safe mode. I have tried disabling my firewall and virus protection. I have connected direct to the cable modem instead of through a router. I have run a virus scan (i'm using bitdefender). I have tried everything that seems appropriate from this website: http://kb.mozillazine.org/Error_loading_any_website#Router_configuration. Nothing seems to work. I'm out of ideas for what to try next. Any help is appreciated.
Chosen solution
Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
- https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware
All Replies (4)
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.
https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message
https://support.mozilla.org/en-US/kb/connection-untrusted-error-message
This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.
I followed step by step, but it still won't load. The message firefox gives is:
The connection was reset The connection to the server was reset while the page was loading.
The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
This message has been consistent for a few days now. I can access other sites, gmail, banking, etc. It is just microsoft sites that give a problem: hotmail.com, outlook.com, login.live.com. I've looked in the hosts file and don't see anything, could microsoft be blocking me?
Chosen Solution
Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
Thanks cor-el, this worked. I had run malwarebytes before posting so I though I was clean, but I wasn't. I didn't have a rootkit, as that scan came up clean, but I'm not sure which program found it as I ran all of them before trying. I'm guessing SuperAntispyware as it found quite a few the others had not. Thanks again.