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two finger scrolling does not work ONLY on Firefox

  • 3 replies
  • 2 have this problem
  • 11 views
  • Last reply by guigs

fae-valentine
fae-valentine
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This just started today, suddenly my two finger scrolling doesn't work but only when I'm in Firefox, offline and on Safari and Chrome it's fine. Restarting Firefox only fixes it for a few minutes, then it stops working again. All of the suggestions I've found that I've tried haven't worked, please if anyone could help and also break it down fairly easily, I'd really appreciate it.

This just started today, suddenly my two finger scrolling doesn't work but only when I'm in Firefox, offline and on Safari and Chrome it's fine. Restarting Firefox only fixes it for a few minutes, then it stops working again. All of the suggestions I've found that I've tried haven't worked, please if anyone could help and also break it down fairly easily, I'd really appreciate it.

All Replies (3)

guigs
guigs
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Does this happen in Safe Mode?

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

frakie
frakie
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guigs2 said

Does this happen in Safe Mode? Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
  • In Firefox 29.0 and above, click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause. To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again. When you figure out what's causing your issues, please let us know. It might help others with the same problem.

The same issue happens on Firefox 35.0 running in safe mode, Mavericks 10.9.5, both with Magic Mouse and normal standard mouse...

It's unbeliaveble this issue is going on since more than one year ago, I can find people complaining about it since December 2013!

Oh, one more thing: I don't have a two finger swipe configuration, I have single finger swipe, so the actual problem is about scrolling the page in itself (considering I've tested it with a normal standard mouse as well....).

Modified by frakie

guigs
guigs
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frankie if the suggestions above do not help, please consider starting a new thread.

Doing so will allow the Mozilla volunteers to give you solutions that are more helpful to you. This may help them to solve your problem faster and more efficiently.

Please, feel free to post the link to your thread on this thread for volunteers interested in assisting you.

Thank you.