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my flash player plugin has completely stopped working even after reinstalling firefox and flash

  • 3 replies
  • 2 have this problem
  • 3 views
  • Last reply by bunt

bunt
bunt
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i have updated flash player, updated firefox, updated windows and pretty much anything i can think of . even then still i kept seeing the grey box telling me flash plugin has crashed. so i reinstalled flash and reinstalled firefox and still keep getting the same grey box saying flash has crashed

i have updated flash player, updated firefox, updated windows and pretty much anything i can think of . even then still i kept seeing the grey box telling me flash plugin has crashed. so i reinstalled flash and reinstalled firefox and still keep getting the same grey box saying flash has crashed

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

bunt
bunt Question owner
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bp-93d57342-8c3f-42be-892f-cf2e52150115 bp-6c0e5d6d-f9a1-49f6-80bb-318a82150114 bp-b8e93db0-daaf-4d9d-b0de-b1e9a2150114 bp-24ec4ac3-bac7-4daf-9f91-92d642150114 theres a pretty long list of reports on the 'about:crashes' page. here are the bp reports that i found.

bunt
bunt Question owner
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im done with this. tried everything on all the forums and websites. reinstalled everything. tried disabling protected mode. tried running firefox in safe mode. installed extended support version of flash. still NOTHING. ive given up on firefox now because of this. has anybody actually solved this problem with flash because it seems to be a problem for a lot of people since firefox updated on jan 13. annoying thing is everything is working fine for the other user on my laptop. either way im finished looking for solutions. Good luck to anyone who has any patience left. please let me know how people get on!!