how can i uninstall extra tool bar
there seems to be an extra menu bar across the top of tb 14.4.0 inbox, fwd, etc.. how can i get rid of them? thanks for any help it would be appreciated.
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i'm not sure i'm explaining the issue correctly so let me retry: i have two menu bars: the first is at the top of tb and of course has File, Edit, View, Tools, Format, and help. these of course are standard. then above that menu is a menu (or folders) for inbox, Fwd, etc. messages are stored in them and are superfluous except for inbox. the person i'm trying to help wants them gone. she's 88 and low patience and she gets confused with them as they are. she's using tb 14.4.0. she said it was downloaded automatically and doesn't like it. if there's a way to get rid of them great! if not how can she go back to 14.3.0?
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How will you do these actions without the toolbar?
Anyhow, hold down the <alt> key, tap V then select Toolbars and you can select and deselect the various toolbars.
If this doesn't help, I think we need to see a screenshot to understand what you are seeing.
https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
Chosen Solution
i'm not sure i'm explaining the issue correctly so let me retry: i have two menu bars: the first is at the top of tb and of course has File, Edit, View, Tools, Format, and help. these of course are standard. then above that menu is a menu (or folders) for inbox, Fwd, etc. messages are stored in them and are superfluous except for inbox. the person i'm trying to help wants them gone. she's 88 and low patience and she gets confused with them as they are. she's using tb 14.4.0. she said it was downloaded automatically and doesn't like it. if there's a way to get rid of them great! if not how can she go back to 14.3.0?
I think they are tabs.
It's easy to open messages in their own tabs; if you double-click a message, the default action is to open it in its own tab. Many users don't seem to realise that tabs ought to be closed after use, and so have them accumulating indefinitely. Possibly there is some confusion between X for close and X for delete; I've seen users who expect it to delete so daren't click the X.
You can also open folders in tabs but I don't see how this would happen by mistake. The only way I can see to do it is use right-click and "Open in new tab" which I think you'll agree isn't something you'd do accidentally.
If your user points to one of these tabs, and does a right-click, there should be an option to "Close other tabs", which will eradicate all but the one pointed to.
Maybe to avoid a recurrence of this, she could have Thunderbird set to open messages in a separate window rather than a tab. Then there'll be no incremental tab addition.
v14 is a long time ago and I really can't remember what features it had. Your user won't like TB31.4.0, which is the current version. She may well be frozen on an old release cycle.
Old versions are available here:
https://ftp.mozilla.org/pub/mozilla.org/thunderbird/releases/
but I rather doubt this particular user would be happy (or competent!) to use that site.