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thunderbird crashing when creating a new event

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  • Last reply by Merike

NHRaider
NHRaider
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I have been using Thunderbird for close to 8 years and this just started happening. Any suggestions would be appreciated. Here are the details to the issue:

AdapterDeviceID: 0x0046 AdapterVendorID: 0x8086 Add-ons: %7BA69F5EC7-88F0-4902-A15C-E569DFA33C3A%7D:2.4.10.0,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:3.3.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.4.0 AvailablePageFile: 12791623680 AvailablePhysicalMemory: 4739854336 AvailableVirtualMemory: 3806511104 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 44761088 BreakpadReserveSize: 41943040 BuildID: 20150109111741 CrashTime: 1421775875 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1421691466 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 1439103c, AdapterDriverVersion: 8.15.10.2189 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 789 StartupTime: 1421775473 SystemMemoryUsePercentage: 43 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 16754044928 TotalPhysicalMemory: 8377974784 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 31.4.0 Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 1 : 

MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IP] : 2 : 1 :  
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

I have been using Thunderbird for close to 8 years and this just started happening. Any suggestions would be appreciated. Here are the details to the issue: AdapterDeviceID: 0x0046 AdapterVendorID: 0x8086 Add-ons: %7BA69F5EC7-88F0-4902-A15C-E569DFA33C3A%7D:2.4.10.0,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:3.3.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.4.0 AvailablePageFile: 12791623680 AvailablePhysicalMemory: 4739854336 AvailableVirtualMemory: 3806511104 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 44761088 BreakpadReserveSize: 41943040 BuildID: 20150109111741 CrashTime: 1421775875 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1421691466 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 1439103c, AdapterDriverVersion: 8.15.10.2189 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 789 StartupTime: 1421775473 SystemMemoryUsePercentage: 43 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 16754044928 TotalPhysicalMemory: 8377974784 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 31.4.0 Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Chosen solution

I think you pasted this text from crash reporter? Please report the crash to Mozilla from there and post resulting crash links from Help -> Troubleshooting page here.

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All Replies (1)

Merike
Merike
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Chosen Solution

I think you pasted this text from crash reporter? Please report the crash to Mozilla from there and post resulting crash links from Help -> Troubleshooting page here.