Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Folder pane disappeared, recommended solution not working

stephencave
stephencave
more options

My folder pane on the left of Thunderbird has disappeared, and I'm afraid the recommended solution ("just move your cursor to the far left side of the window until the cursor changes into a double-headed arrow (↔), and then drag the splitter bar to the right") isn't working for me - when I get the double-headed arrow, it just moves the whole window back and forth.

(NB. I've tried downloading the latest version of Thunderbird, but it automatically started it up without the folder pane, and I've tried starting in safe mode, with the same result.)

Please help! This is a huge problem, leaving me unable to work.

My folder pane on the left of Thunderbird has disappeared, and I'm afraid the recommended solution ("just move your cursor to the far left side of the window until the cursor changes into a double-headed arrow (↔), and then drag the splitter bar to the right") isn't working for me - when I get the double-headed arrow, it just moves the whole window back and forth. (NB. I've tried downloading the latest version of Thunderbird, but it automatically started it up without the folder pane, and I've tried starting in safe mode, with the same result.) Please help! This is a huge problem, leaving me unable to work.

Chosen solution

You posted this same question 15 hours ago and I answered it. Why duplicate card the same question? https://support.mozilla.org/en-US/questions/1042884

Read this answer in context 👍 1

All Replies (4)

user01229325
user01229325
more options

For the quoted solution to work the Folder Pane must be turned on under the View menu and the Thunderbird window must be maximized.

user01229325
user01229325
more options

Chosen Solution

You posted this same question 15 hours ago and I answered it. Why duplicate card the same question? https://support.mozilla.org/en-US/questions/1042884

stephencave
stephencave Question owner
more options

Sorry, I couldn't find my original question and thought perhaps my attempt to post it hadn't worked. Anyhow, the problem is now solved, so thank you!

user01229325
user01229325
more options

If you click on your name beside one of your posts it will take you to your profile/activity page. I suggest you bookmark that page so you can easily find your threads and posts.