Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird installer does not launch on double clicking

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by saraf

saraf
saraf
more options

Downloaded the installer for Thunderbird 31.4.0 Double clicking on the installer does not launch the installation program (although a process is created as can be seen in the Task Manager). The reason for downloading the installer was that the automatic update was failing in 31.3.0 and was asking me to download the installer.

Platform: Windows 8.1

Downloaded the installer for Thunderbird 31.4.0 Double clicking on the installer does not launch the installation program (although a process is created as can be seen in the Task Manager). The reason for downloading the installer was that the automatic update was failing in 31.3.0 and was asking me to download the installer. Platform: Windows 8.1

Chosen solution

I had tried running as Administrator and also disabling the AV/Firewall.

A reboot solved the problem and I was able to launch the installer and install 31.4.0 after the reboot. However there is a thunderbird window called "Software Update" that shows a progress bar and says "Downloading update" & "Connecting to the update server" - however it seems to be stuck there forever.

I killed the Software update process and now the system seems to be at peace.

Thanks for the help!

Read this answer in context 👍 0

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

sounds like it could be one of the following.

1. You do not have install permissions in Windows 8. Right click the file and select run as administrator.

2. Your anti virus is being overly protective.

3. Other security software is blocking the launch of the task.

4. Windows installer is broken

saraf
saraf Question owner
more options

Chosen Solution

I had tried running as Administrator and also disabling the AV/Firewall.

A reboot solved the problem and I was able to launch the installer and install 31.4.0 after the reboot. However there is a thunderbird window called "Software Update" that shows a progress bar and says "Downloading update" & "Connecting to the update server" - however it seems to be stuck there forever.

I killed the Software update process and now the system seems to be at peace.

Thanks for the help!