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How do I open up my gmail inbox? I'm being denied access.

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

Becky.l.b.67
Becky.l.b.67
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Every time I try to access my inbox I get a message saying it's possible that cookies need to be enabled or disabled in order to access. I need to keep cookies enabled for a specific purpose, so what can I do to alleviate the problem?

Thanks, Becky

Every time I try to access my inbox I get a message saying it's possible that cookies need to be enabled or disabled in order to access. I need to keep cookies enabled for a specific purpose, so what can I do to alleviate the problem? Thanks, Becky

All Replies (3)

Diego Victor
Diego Victor
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

the-edmeister
the-edmeister
  • Moderator
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Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can inspect and manage permissions for the domain in the currently selected tab via these steps:

  • Click the "Site Identity Button" (globe/padlock) on the location/address bar
  • Click "More Information" to open "Tools > Page Info" with the Security tab selected
  • Go to the Permissions tab (Tools > Page Info > Permissions) to check the permissions for the domain in the currently selected tab

You can check if DOM Storage is enabled.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.