Hi all! I love using Thunderbird app, but I cannot seem to get things to work for me. A few details about our situation so I can help get a good accurate resolution. We use Thunderbird for our business. We currently have 10 users all reading from the same email account. I tag people in emails so they can respond to the ones pertinent to them. This makes for a less stressful time than 10 people all sorting through the same emails. The addons everyone uses are: -rethread v 0.1 -Tag Toolbar v 0.8.35 (this is how I tag emails) Every day all of our users always receive the same error. Login to server secure.emailsrvr.com has failed Then it requires us to retype in the same password already saved in the form on Thunderbird. We have to do this multiple times every day, and It results in people missing emails. I have tried a number of things to fix the solution as followed: -Triple checking everyones server credentials as well as password -I have tried saving our password as a normal and an encrypted password -I have confirmed our server credentials with Rackspace (Our email provider) -I have restarted thunderbird as well as the computer associated on numerous occasions -I have tried disabling extensions -Changing the account password doesn't work either. Some more information: -We are using an IMAP Mail Server -Some of our stations are on macs, some are on PC -Rackspace has no clue how to help us get it to work -Each user has only one email registered on their Thunderbird machine. -Our default server setting to check for new messages is every 10 minutes. -all computers associated are hardwired into our commercial grade server board. -All machines are on Thunderbird Version 31.4.0 -I know for a fact that our "Server Settings" is 100% correct I hope I gave all relevant information on this problem and look forward to a response. Thank you All!