Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Every time I upgrade Firefox, I kick myself in the butt and ask, "Why did you do it again?" Shockwave REFUSES to upgrade and Firefox INSISTS I need to do it!

  • 4 replies
  • 5 have this problem
  • 1 view
  • Last reply by James

more options

I swear...I'm never upgrading again! I go to Add-Ons Manager and it clearly says, "Shockwave Flash 16.0.0.296 Shockwave Flash is known to be vulnerable and should be upgraded." I click on Upgrade Now and Mozilla just keeps spinning its wheels! The upgrade never starts! I go directly to Shockwave and try to upgrade, and once again...MOZILLA PREVENTS THE UPGRADE!

I swear...I'm never upgrading again! I go to Add-Ons Manager and it clearly says, "Shockwave Flash 16.0.0.296 Shockwave Flash is known to be vulnerable and should be upgraded." I click on Upgrade Now and Mozilla just keeps spinning its wheels! The upgrade never starts! I go directly to Shockwave and try to upgrade, and once again...MOZILLA PREVENTS THE UPGRADE!

Chosen solution

hello desunny, vulnerable plugins get blocked regardless of the particular version of firefox you're on at that time. if the regular consumer installer by adobe doesn't work, please try it with the full offline installer instead that can be obtained at https://www.adobe.com/products/flashplayer/distribution3.html (use the windows exe-installer for plugin based browsers)

Read this answer in context 👍 0

All Replies (4)

more options

Chosen Solution

hello desunny, vulnerable plugins get blocked regardless of the particular version of firefox you're on at that time. if the regular consumer installer by adobe doesn't work, please try it with the full offline installer instead that can be obtained at https://www.adobe.com/products/flashplayer/distribution3.html (use the windows exe-installer for plugin based browsers)

more options

Thank you Phillip. That worked. I still don't understand why the Add-On Manager upgrade doesn't resolve the issue. Mozilla should just provide the link that you gave me, along with the instructions you gave me. Problem wouldn't have existed! (Sorry...I know I'm being a brat...I've just gotten tired of struggling with this issue.)

I sincerely offer my thanks for your help.

more options

it is just difficult sometimes, as within the last week or so; keeping up with the Flash Player security problems and their patches.

Where Adobe offer special links offering the latest updates in advance of changing their standard pages we try to let people know on this forum. Wthin a few days the updates should be available to those with Adobe Flashplayer set to auto update.

As soon as the standard pages have the update available Mozilla update Firefox's blocklist so that users of outdated FlashPlayer receive a warning and a link to Adob'es page for the check and upgrade.

more options

Before December 9 Mozilla had not updated the Blocklist https://addons.mozilla.org/firefox/blocked/ for Flash since Mar 2013. Mozilla really only adds stuff to list when it is of serious concern with security, stability or malware.