Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

try to export address book but the drop down for file type is blank. no options are offered. Version 24.5.

daphnah
daphnah
more options

An unusual problem happened when I upgraded from earlier version of thunderbird - which was working fine - version 9. I decided to update. So update to latest version. Once I did this something happened:

1. When I go to address book, I select address book and then select Export. 2. The export window pops up, but the field where you select FILE TYPE is blank - there is no CSV, TXT etc. options to select.

So... I saved a copy of my profile as a back up. Then I uninstalled that version. Then installed the version my husband is using - 24.5 - which he uses with no problems at all.

After installing the 24.5 version I still have the same problem. We are completely stumped and don't know what is causing this.

Something must have happened when I upgraded from the very early version 9 to the 31.

Its like its not seeing the FILE TYPE to display when I go to export.

Any suggestions or help would be greatly appreciated!

Thank You Daphna

An unusual problem happened when I upgraded from earlier version of thunderbird - which was working fine - version 9. I decided to update. So update to latest version. Once I did this something happened: 1. When I go to address book, I select address book and then select Export. 2. The export window pops up, but the field where you select FILE TYPE is blank - there is no CSV, TXT etc. options to select. So... I saved a copy of my profile as a back up. Then I uninstalled that version. Then installed the version my husband is using - 24.5 - which he uses with no problems at all. After installing the 24.5 version I still have the same problem. We are completely stumped and don't know what is causing this. Something must have happened when I upgraded from the very early version 9 to the 31. Its like its not seeing the FILE TYPE to display when I go to export. Any suggestions or help would be greatly appreciated! Thank You Daphna

All Replies (1)

user01229325
user01229325
more options

Restart Thunderbird with add ons disabled. You might have one that does not like the newer versions. You can do this from the Help menu.