Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

CAPTCHA characters are not accepted by any website.

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by FredMcD

more options

When I enter CAPTCHA characters, web sites indicate that they are incorrect. This does not happen at the exact same locations using MSIE and Chrome. How may I address this issue?

When I enter CAPTCHA characters, web sites indicate that they are incorrect. This does not happen at the exact same locations using MSIE and Chrome. How may I address this issue?

All Replies (1)

more options

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?