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I apparently have 2 versions running, and I need to gid rid of 1

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  • Last reply by FredMcD

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The taskbar shows the Firefox icon with a small 1 in the lower right corner. It appears 2 versions want to run, and I can't get rid of the bad one. I selected a blank start page, yet when I click on the icon it goes to a very different search page default.

The taskbar shows the Firefox icon with a small 1 in the lower right corner. It appears 2 versions want to run, and I can't get rid of the bad one. I selected a blank start page, yet when I click on the icon it goes to a very different search page default.

All Replies (6)

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Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

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Thanks for your help

Modified by jweb17

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jweb17 said

The taskbar shows the Firefox icon with a small 1 in the lower right corner. It appears 2 versions want to run, and I can't get rid of the bad one. I selected a blank start page, yet when I click on the icon it goes to a very different search page default.
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I sent the screenshot and have not recieved a response. Can you help? Thanks

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You can check for recently installed suspicious or unknown extensions.

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

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Download Firefox Full Installer For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

Look for, and rename any Mozilla and Firefox folders by adding .old to them.

Now run the full installer. If all goes well, remove the OLD folders when you are done.