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Firefox crashes

  • 6 replies
  • 1 has this problem
  • 36 views
  • Last reply by pameadow

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firefox crashes the instant almost that I open Facebook on my desk top. It does not crash when I open any other site on Mozilla/Firefox/Google. The message that comes up once it has crashed is in Greek and therefore I cannot make sense of it as I am an English speaker.

firefox crashes the instant almost that I open Facebook on my desk top. It does not crash when I open any other site on Mozilla/Firefox/Google. The message that comes up once it has crashed is in Greek and therefore I cannot make sense of it as I am an English speaker.

Chosen solution

can you try updating to firefox 36 which just got released and see if the issue is reproducible there: Update Firefox to the latest release

also, do you use any plugin or external software on your computer that might be interacting with or changing the behaviour of facebook?

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All Replies (6)

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hello pameadow, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

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bp-d69a04b4-857d-48ba-e404f2150224. that's the latest crash report. do you need others?

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this crash report is missing a few characters and isn't valid unfortunately, so please recheck it. and yes, if you could add the latest couple of them also this could be helpful as well. thank you!

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sorry. bp-d69a04b4-857d-48ba-93d5-e404f2150224.

4A21430E-77E4-4A50-A488-8BD7853A1298 5D464728-F376-48C1-898F-C7BB2BA17544

as you can see, the last two don't have bp at the start.

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Chosen Solution

can you try updating to firefox 36 which just got released and see if the issue is reproducible there: Update Firefox to the latest release

also, do you use any plugin or external software on your computer that might be interacting with or changing the behaviour of facebook?

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I updated for Firefox 36 and the problem has disappeared. Thank goodness. Many thanks.