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Lumosity games won't load?

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

DaveyJo
DaveyJo
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I sign in OK, but games won't load. Just get a screen saying game is loading but no indication it is actually loading and it doesn't. I have current version of FireFox and latest Flash plugin active. Need assistance please. Still running XP. Games load fine on Google Chrome.

I sign in OK, but games won't load. Just get a screen saying game is loading but no indication it is actually loading and it doesn't. I have current version of FireFox and latest Flash plugin active. Need assistance please. Still running XP. Games load fine on Google Chrome.

All Replies (1)

FredMcD
FredMcD
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Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.