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New AOL version is always frozen. Uninstall doesn't work since when I reinstallfirefox aol and a mysterious window keep reappearing. What to do?

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  • 1 has this problem
  • Last reply by jayelbe

wechslerh
wechslerh
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After installing the aol version of firefox, my firefox always opens with a window that is empty and that makes it impossible to go further. I have to use the taskmanager to get out of firefox. When I uninstall firefox and reinstall, the same thing happens. So my firefox is unusable. What do I do to get things working again?

After installing the aol version of firefox, my firefox always opens with a window that is empty and that makes it impossible to go further. I have to use the taskmanager to get out of firefox. When I uninstall firefox and reinstall, the same thing happens. So my firefox is unusable. What do I do to get things working again?

All Replies (1)

jayelbe
jayelbe
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Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, make sure all Firefox processes have stopped. Hit CTrl+Shift+Escape to open the Task Manager, click the processes tab and look to see whether Firefox.exe is in the list (it might be there more than once). If you see it, click it and click End Process. You might see a warning message when you do this - click Yes or OK.
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.