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Firefox freezes loading pages

  • 43 replies
  • 11 have this problem
  • 5 views
  • Last reply by philipp

kewltalon
kewltalon
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Hello

I have spent 3 days trouble shooting this and can't resolve it. Firefox won't load pages, just get a grey spinning circle forever. No other message. I close firefox and restart, it won't start as it is still running in background. Task manager will not close it. I have to reboot the PC. I have tried deleting profiles, which helps for a few minutes then it locks again. I tried re-installing firefox and again it works for a few minutes then nothing. I have completely deleted all 'appdata' and still no luck. New profile doesn't help. I checked all security settings, firewall, etc. and nothing helped. I tried safe mode and the problem still exists. I have used firefox for years and now may have to walk away. Any help is appreciated. Thanks.

Hello I have spent 3 days trouble shooting this and can't resolve it. Firefox won't load pages, just get a grey spinning circle forever. No other message. I close firefox and restart, it won't start as it is still running in background. Task manager will not close it. I have to reboot the PC. I have tried deleting profiles, which helps for a few minutes then it locks again. I tried re-installing firefox and again it works for a few minutes then nothing. I have completely deleted all 'appdata' and still no luck. New profile doesn't help. I checked all security settings, firewall, etc. and nothing helped. I tried safe mode and the problem still exists. I have used firefox for years and now may have to walk away. Any help is appreciated. Thanks.

Chosen solution

Hi Philipp I tried firefox 37b5 and it didn't work but I installed it over firefox 36. This time I tried firefox 37b6 and installed over a working firefox 35 and so far it works. I have only tried a few websites so far but no hanging. I will continue to test it and report back any issues.

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All Replies (3)

Rincewindwiz
Rincewindwiz
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guigs said

@Dc828 If the above information does not resolve your issue, please consider creating a new thread containing the specific details of your issue. Doing so will allow the Mozilla volunteers to give you solutions that are more helpful to you. This may help them to solve your problem faster and more efficiently. Please, feel free to post the link to your thread on this thread for volunteers interested in assisting you. Thank you.

Dc828 said

I am using Firefox 37.0.2 and LastPass. I disabled LastPass and I am able to use the search button in Allrecipes.com. If LastPass is on, it hangs Firefox. Same thing happens with Outlook.com. If I have to click on the Log In button, it hangs Firefox. With LastPass, it hangs; off, it's fine.

I can confirm this with Firefox 39.0. Lastpass installed - it hangs all the time. Uninstall lastpass. everything is fine.

Rincewindwiz
Rincewindwiz
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Firefox 39. Had this problem. Uninstalled Lastpass. Problem went away for an hour or so,. and now it is back again. Not as frequent, not as bad but still get 'unresponsive' for maybe 30 secs

So what else can I try?

Modified by Rincewindwiz

philipp
philipp
  • Moderator
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please open a new question about your issue, instead of reusing an existing thread. thank you!

https://support.mozilla.org/en-US/questions/new

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