Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 replies
  • 2 have this problem
  • 11 views
  • Last reply by FredMcD

more options

its been happening for a few days now that when i have a couple or multiple tabs open, firefox goes completely black. I thought that if i gave it time it would work correctly again but i gave it like half a day (that the page was left open) and there was no improvement. from last night to right now i have had to close all my tabs about 4-5 times. 2 consecutive times in the past 10 mins. im just browsing through the pages, nothing else.

its been happening for a few days now that when i have a couple or multiple tabs open, firefox goes completely black. I thought that if i gave it time it would work correctly again but i gave it like half a day (that the page was left open) and there was no improvement. from last night to right now i have had to close all my tabs about 4-5 times. 2 consecutive times in the past 10 mins. im just browsing through the pages, nothing else.

All Replies (2)

more options
more options

Has your Firefox created crash reports?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?