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How can I get Firefox to work when my laptop says I have Internet access but my pages won't load?

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  • Last reply by curtisa

Marcos140
Marcos140
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I'm not very keen with my computer terminology but I'll try to explain my situation as best as I can.

I think the problem started a with a recent trip where I went out of state and took my laptop, I had trouble connecting to the wifi there. I originally had a bridged connection between Ethernet and wifi I believe (something I've been told shouldn't be the problem) and I had to take that off for my wifi to work there and once I did that my wifi worked fine there. Once I came home though, my computer will connect to my home wifi and say I have "internet access" but won't load anything on Firefox or Internet Explorer. I've already tried to rebuild the bridge, restart my laptop, and do virus scans. I know my Internet works so if anyone could help me figure out what's to change in my settings or anything I would greatly appreciate it.

I'm not very keen with my computer terminology but I'll try to explain my situation as best as I can. I think the problem started a with a recent trip where I went out of state and took my laptop, I had trouble connecting to the wifi there. I originally had a bridged connection between Ethernet and wifi I believe (something I've been told shouldn't be the problem) and I had to take that off for my wifi to work there and once I did that my wifi worked fine there. Once I came home though, my computer will connect to my home wifi and say I have "internet access" but won't load anything on Firefox or Internet Explorer. I've already tried to rebuild the bridge, restart my laptop, and do virus scans. I know my Internet works so if anyone could help me figure out what's to change in my settings or anything I would greatly appreciate it.

Chosen solution

Hi Marcos140,

I would like to help, but is very hard to diagnose with so little information...

Do you know why you needed the bridge in the first place?

Is your laptop connecting via wireless or a wired connection?

Please try this:

  1. Click start
  2. Type cmd
  3. Push Enter
  4. A black box will open
  5. type in "ipconfig /all"
  6. Screenshot the output
  7. type "ping google.com"
  8. Screenshot

If you can post the output of those commands it will help.

Thanks, Curtis

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curtisa
curtisa
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Chosen Solution

Hi Marcos140,

I would like to help, but is very hard to diagnose with so little information...

Do you know why you needed the bridge in the first place?

Is your laptop connecting via wireless or a wired connection?

Please try this:

  1. Click start
  2. Type cmd
  3. Push Enter
  4. A black box will open
  5. type in "ipconfig /all"
  6. Screenshot the output
  7. type "ping google.com"
  8. Screenshot

If you can post the output of those commands it will help.

Thanks, Curtis