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Firefox stops working if the Laptop goes to sleep or stand by.

NavinD
NavinD
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Since the last 1 month have started to get a weird issue on Firefox. Have auto update turned on, so not sure which version the issue started occurring.

Every time the screen turns off, computer goes to stand by or sleep, Firefox stops working. The only option is to restart the computer.

The browser would continue to respond, but it would not connect to internet, basically it does not do anything. Try closing the browser and you would see it closes OK, but the process won't shut down.

Try Launching again, and it would say "FF is already running and option "Close Firefox"", but it won't be able to close firefox. Try killing the process and that won't work either.

Result is I have to restart the PC 4 to 5 times a day because FF just would not work and I do not feel comfortable using other browsers.

Since the last 1 month have started to get a weird issue on Firefox. Have auto update turned on, so not sure which version the issue started occurring. Every time the screen turns off, computer goes to stand by or sleep, Firefox stops working. The only option is to restart the computer. The browser would continue to respond, but it would not connect to internet, basically it does not do anything. Try closing the browser and you would see it closes OK, but the process won't shut down. Try Launching again, and it would say "FF is already running and option "Close Firefox"", but it won't be able to close firefox. Try killing the process and that won't work either. Result is I have to restart the PC 4 to 5 times a day because FF just would not work and I do not feel comfortable using other browsers.

All Replies (3)

philipp
philipp
  • Moderator
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hello, can you reproduce the same problem with firefox 37 beta?: https://www.mozilla.org/firefox/beta/

NavinD
NavinD Question owner
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I have 36.0.4 and it shows up to date.

TalkingFirefox
TalkingFirefox
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NavinD said

Since the last 1 month have started to get a weird issue on Firefox. Have auto update turned on, so not sure which version the issue started occurring. Every time the screen turns off, computer goes to stand by or sleep, Firefox stops working. The only option is to restart the computer. The browser would continue to respond, but it would not connect to internet, basically it does not do anything. Try closing the browser and you would see it closes OK, but the process won't shut down. Try Launching again, and it would say "FF is already running and option "Close Firefox"", but it won't be able to close firefox. Try killing the process and that won't work either. Result is I have to restart the PC 4 to 5 times a day because FF just would not work and I do not feel comfortable using other browsers.

Hello,

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

  1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
    • Click the menu button New Fx Menu, click on help Help-29 and select Troubleshooting Information.
    • Type about:support into the Firefox address bar and press the enter key.
  2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
  3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!