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reset password several times still will not accept. can I contact by phone

juanpc
juanpc
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Once again..... I have had to reset my account password several times and it still will not work. I am getting very frustrated as I have been a firefox user for several years, but have had problems with windows. For now, I am using a tablet until I can get back on windows. You must have a way of checking my account and get this fixed.. thank you Juanita Delapa

Once again..... I have had to reset my account password several times and it still will not work. I am getting very frustrated as I have been a firefox user for several years, but have had problems with windows. For now, I am using a tablet until I can get back on windows. You must have a way of checking my account and get this fixed.. thank you Juanita Delapa

All Replies (1)

Roland Tanglao
Roland Tanglao
  • Moderator
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Hi juanpc

We can't do phone support unfortunately!

(not sure if you meant Firefox for Android or Firefox for Windows, please let us know and we'll try to help on the relevant system)

Since we can't read minds :-) we need more troubleshooting details to help you:

  1. What model of Android tablet or phone are you using? What version of Android are you using (e.g. Jellybean 4.1-4.3, Kitkat 4.4, Lollipop 5.0, 5.1, etc)?
  2. What version of Firefox for Android are you using? (please try the latest version which is currently FF37.0.1)
  3. What did you do exactly, what happened and what did you expect? (details please! in particular what steps did use to get to "I have had to reset my account password several times and it still will not work" and which "account" do you mean?)

Cheers!

...Roland