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firefox will not load, but shows in task manager

stdef
stdef
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Sometimes when I try to open firefox the program will not open, but it appears in task manager. I can end process, sometimes I can open then and other times it will not open. Then I have to reboot for it to open. I was using ver 36.0.0.4 then upgraded to 37 with no change. I went back to ver 28 and tried it and it worked, but I did not try that many times. It will work for 4 or 5 times then stop working and I have to reboot. I am using windows 7 32 bit.

Sometimes when I try to open firefox the program will not open, but it appears in task manager. I can end process, sometimes I can open then and other times it will not open. Then I have to reboot for it to open. I was using ver 36.0.0.4 then upgraded to 37 with no change. I went back to ver 28 and tried it and it worked, but I did not try that many times. It will work for 4 or 5 times then stop working and I have to reboot. I am using windows 7 32 bit.

All Replies (1)

rahuldecoded
rahuldecoded
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Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile":

https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues Profile Backup and Restore

http://kb.mozillazine.org/Profile_backup https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox