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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

katethecap
katethecap
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Computer keeps crashing while using Mozilla/Firefox several time a day. When using Pinterest, it always crashes! The problem does not happen when using Internet Explorer. I have uninstalled/installed Firefox a couple times already.

Computer keeps crashing while using Mozilla/Firefox several time a day. When using Pinterest, it always crashes! The problem does not happen when using Internet Explorer. I have uninstalled/installed Firefox a couple times already.

All Replies (2)

philipp
philipp
  • Moderator
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hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.