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firefox 38.0 menu and other buttons not working on win XP

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by ibod

ibod
ibod
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used to have Firefox 27 37 and started having problems with the menu and other buttons. uninstalled firefox and installed latest version V28.0 38.0 fault still the same tried a Firefox reset fault still the same

used to have Firefox <del>27</del> 37 and started having problems with the menu and other buttons. uninstalled firefox and installed latest version <s>V28.0</s> 38.0 fault still the same tried a Firefox reset fault still the same

Modified by NoahSUMO

All Replies (3)

user633449
user633449
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Please update to Firefox 38.0.1 (comes out later today) and let me know if this still happens. Firefox 28 is no longer supported.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The System Details list shows Firefox 38, so I assume that 28 is a typo.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then also create a new profile.

ibod
ibod Question owner
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Hi Sorry about the long delay, I only have occasional access to the PC with the problem.

The fault is still there in safe mode, so did the uninstall and deleted the firefox folder then installed the latest version Firefox 38.0.5

Buttons still not working