Firefox crashes
Crash report indicates the last crash was caused by an "EXCEPTION_ACCESS_VIOLATION_READ". Any thoughts on how to fix this?
All Replies (4)
Please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-348c95ee-74c8-4399-8c45-137ae2150528 5/28/2015 12:06 PM bp-f7d385c8-05c3-4558-8c2d-f0ab12150528 5/28/2015 11:47 AM bp-7ad75a89-8e5c-4be8-8c26-72a2a2150528 5/28/2015 11:46 AM bp-17307f7c-3d40-4408-9467-c750d2150528 5/28/2015 9:34 AM bp-58450d89-876c-4612-a082-8614e2150528 5/28/2015 9:34 AM
You can check for recently installed suspicious or unknown extensions.
Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
Modified by cor-el
The reports flagged;
nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager
icudt52.dll = International Components for Unicode
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration