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thunderbird won't create any folders except "inbox." and contrary to the "help" info, there is NO "account settings" under "tools" & I have newest version of T.

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  • Last reply by jason8

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thunderbird won't create any folders except "inbox." and contrary to the "help" info, there is NO "account settings" under "tools" & I have newest version of T. I need to download SENT MESSAGES, not just inbox.

thunderbird won't create any folders except "inbox." and contrary to the "help" info, there is NO "account settings" under "tools" & I have newest version of T. I need to download SENT MESSAGES, not just inbox.

Chosen solution

Re: Where is 'Account Settings' If you cannot see 'Tools', then you do not have your 'Menu Bar' enabled. See image below on enabling all the toolbars to make life easier.

Different methods of locating the 'Account Settings': Via 'Menu Bar' toolbar:

  • Tools > Account Settings

Via Folder Pane:

  • Right click on Mail account name in Folder Pane and select 'Settings'

Via 'Menu Icon'

  • Menu icon > Options > Account Settings

Re: I need to download Sent Messages, not just inbox. IMAP mail accounts see a remote view of the folders on the server. You subscribe to see those folders in Thunderbird. You synchronise those subscribed fodlers to get a copy in Thunderbird. Anything you do in an imap folder eg: Delete, will also occur on the server, so viewing via webmail or Thunderbird the folders appear the same.

However, in your case, it sounds like you have created a POP mail account. POP mail accounts can only connect to the server Inbox and download from server Inbox to Thunderbird pop mail account Inbox. This is not a Thunderbird quirk; this is how all Pop mail accounts work.

There is a work around to get 'Sent' mail in the server Sent folder into Thunderbird. You should only need to do this once, because when you send via Thunderbird, it will put sent emails in the TB pop mail account Sent folder and not on the server.

Thunderbird creates a 'Sent' folder when you first send an email. So, if you have not sent an email yet, please send one, even if only to yourself.

Then, Move all emails out of Inbox into suitable folders. You can create new folders to organise them.

How to create a new folder:

  • Right click on mail account name and select 'New folder'
  • Give folder a suitable name and click on 'Create Folder'

When Inbox is empty:

  • Logon to the webmail account using a browser.
  • Move all the 'Sent' emails into the 'inbox'

In thunderbird:

  • click on 'Get Messages'

all the 'Sent' emails will get downloaded from the server Inbox anto your Thunderbird Inbox.

  • Then move all of those emails into the Thunderbird 'Sent' folder.

You should now have all those sent emails downloaded from the server and displaying in Thunderbird.

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Chosen Solution

Re: Where is 'Account Settings' If you cannot see 'Tools', then you do not have your 'Menu Bar' enabled. See image below on enabling all the toolbars to make life easier.

Different methods of locating the 'Account Settings': Via 'Menu Bar' toolbar:

  • Tools > Account Settings

Via Folder Pane:

  • Right click on Mail account name in Folder Pane and select 'Settings'

Via 'Menu Icon'

  • Menu icon > Options > Account Settings

Re: I need to download Sent Messages, not just inbox. IMAP mail accounts see a remote view of the folders on the server. You subscribe to see those folders in Thunderbird. You synchronise those subscribed fodlers to get a copy in Thunderbird. Anything you do in an imap folder eg: Delete, will also occur on the server, so viewing via webmail or Thunderbird the folders appear the same.

However, in your case, it sounds like you have created a POP mail account. POP mail accounts can only connect to the server Inbox and download from server Inbox to Thunderbird pop mail account Inbox. This is not a Thunderbird quirk; this is how all Pop mail accounts work.

There is a work around to get 'Sent' mail in the server Sent folder into Thunderbird. You should only need to do this once, because when you send via Thunderbird, it will put sent emails in the TB pop mail account Sent folder and not on the server.

Thunderbird creates a 'Sent' folder when you first send an email. So, if you have not sent an email yet, please send one, even if only to yourself.

Then, Move all emails out of Inbox into suitable folders. You can create new folders to organise them.

How to create a new folder:

  • Right click on mail account name and select 'New folder'
  • Give folder a suitable name and click on 'Create Folder'

When Inbox is empty:

  • Logon to the webmail account using a browser.
  • Move all the 'Sent' emails into the 'inbox'

In thunderbird:

  • click on 'Get Messages'

all the 'Sent' emails will get downloaded from the server Inbox anto your Thunderbird Inbox.

  • Then move all of those emails into the Thunderbird 'Sent' folder.

You should now have all those sent emails downloaded from the server and displaying in Thunderbird.

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Thanks for the info, Toad-Hall. I'll try that.- Jason8