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Mutiple Shockwave and firefox uninstall and re install and truobleshoot problems with shockewave have been futile.

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  • Last reply by Scribe

DAN BAN
DAN BAN
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Started Friday in the am every site I went to the Adobe Flash plugin has crashed. Reloaded page and submitted multiple crash reports. Went to learn more brought to Firefox page and went thru multiple attempts at solutions with no results. I see this was a issue in the past. There must be a solution for this. I have suggested this to friends for the comp. and phones. If this happens to their browser it will put me in a bad position. PLEASE HELP?

Started Friday in the am every site I went to the Adobe Flash plugin has crashed. Reloaded page and submitted multiple crash reports. Went to learn more brought to Firefox page and went thru multiple attempts at solutions with no results. I see this was a issue in the past. There must be a solution for this. I have suggested this to friends for the comp. and phones. If this happens to their browser it will put me in a bad position. PLEASE HELP?

All Replies (1)

Scribe
Scribe
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Hi, first Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

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If Safe Mode doesn't help, please see Adobe Flash plugin has crashed - Prevent it from happening again.

If that is no help, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.