Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

can send but can't receive email

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by christ1

cyoung
cyoung
more options

Have 2 comcast email accounts. 5 days ago both stopped receiving email through Thunderbird on my laptop. They're working on the comcast website. Magically one of the email accounts started receiving yesterday -no problem.

The other is still 'stuck' and NOT receiving email Through Thunderbird on my laptop; I can send email with no problem. Of course this is my primary email account. Comcast checked settings and could find no problems on their end. Gave me a number for their Security Assurance Center but so far can't get them to pick up my call. sigh Seems strange that one works and the other doesn't; essentially same settings for both.

Help appreciated.

Have 2 comcast email accounts. 5 days ago both stopped receiving email through Thunderbird on my laptop. They're working on the comcast website. Magically one of the email accounts started receiving yesterday -no problem. The other is still 'stuck' and NOT receiving email Through Thunderbird on my laptop; I can send email with no problem. Of course this is my primary email account. Comcast checked settings and could find no problems on their end. Gave me a number for their Security Assurance Center but so far can't get them to pick up my call. sigh Seems strange that one works and the other doesn't; essentially same settings for both. Help appreciated.

Chosen solution

This would suggest the problem is at the Comcast end. You may want to check this article though. https://support.mozilla.org/en-US/kb/cannot-receive-messages

Read this answer in context 👍 0

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

This would suggest the problem is at the Comcast end. You may want to check this article though. https://support.mozilla.org/en-US/kb/cannot-receive-messages