Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why crashed my firefox?

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

PaulBittner
PaulBittner
more options

My Firefox crashed after a new PC start. I deinstalled Firefox and installed it again. I opened Firefox in "abgesicherten Modus" but it crashed again after few seconds.

Absturz-ID: bp-61d8a726-a3c9-47e3-823e-554182150723

My Firefox crashed after a new PC start. I deinstalled Firefox and installed it again. I opened Firefox in "abgesicherten Modus" but it crashed again after few seconds. Absturz-ID: bp-61d8a726-a3c9-47e3-823e-554182150723

All Replies (2)

FredMcD
FredMcD
more options

Do you have any other crash reports?

This report flagged; ole32.dll = Microsoft's framework

Perform a System File Check to fix corrupted system files Win 7, 8, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable the jumpListCache and set browser.taskbar.lists.enabled to false on the about:config page.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.