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Email: SMTP outbound times out

  • 7 replies
  • 2 have this problem
  • 1 view
  • Last reply by Mike1067

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Hello, I purchased a new domain and created a new email. The email sends and receives from the providers set up. After Thunderbird had issues sending out I set up GMail to send/receive and that worked too. This has me believing Thunderbird may be the issue here.

Here are the recommended settings:

Username: admin@************.ca Password: Use the email account’s password. Incoming Server: slmp-550-107.slc.westdc.net IMAP Port: 993 POP3 Port: 995 Outgoing Server: slmp-550-107.slc.westdc.net SMTP Port: 465

Authentication is required for IMAP, POP3, and SMTP.

I attached a screenshot of the settings I have for the outgoing server.

I also cleared the error console then tried to send an email. Here are the issues that came up:

1. Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/chrome.manifest'. 2. Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/extensions/%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D/chrome.manifest'. 3. Timestamp: 2015-07-25 9:03:57 AM Warning: Use of Mutation Events is deprecated. Use MutationObserver instead. Source File: chrome://calendar/content/widgets/calendar-widgets.xml Line: 496 4. Timestamp: 2015-07-25 9:03:58 AM Error: TypeError: tab is undefined Source File: chrome://messenger/content/tabmail.xml Line: 1067 5. Timestamp: 2015-07-25 9:04:08 AM Warning: window.controllers is deprecated. Do not use it for UA detection. Source File: chrome://editor/content/ComposerCommands.js Line: 198

Thank you for taking the time to look at my issue.

Hello, I purchased a new domain and created a new email. The email sends and receives from the providers set up. After Thunderbird had issues sending out I set up GMail to send/receive and that worked too. This has me believing Thunderbird may be the issue here. Here are the recommended settings: Username: admin@************.ca Password: Use the email account’s password. Incoming Server: slmp-550-107.slc.westdc.net IMAP Port: 993 POP3 Port: 995 Outgoing Server: slmp-550-107.slc.westdc.net SMTP Port: 465 Authentication is required for IMAP, POP3, and SMTP. I attached a screenshot of the settings I have for the outgoing server. I also cleared the error console then tried to send an email. Here are the issues that came up: 1. Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/chrome.manifest'. 2. Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/extensions/%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D/chrome.manifest'. 3. Timestamp: 2015-07-25 9:03:57 AM Warning: Use of Mutation Events is deprecated. Use MutationObserver instead. Source File: chrome://calendar/content/widgets/calendar-widgets.xml Line: 496 4. Timestamp: 2015-07-25 9:03:58 AM Error: TypeError: tab is undefined Source File: chrome://messenger/content/tabmail.xml Line: 1067 5. Timestamp: 2015-07-25 9:04:08 AM Warning: window.controllers is deprecated. Do not use it for UA detection. Source File: chrome://editor/content/ComposerCommands.js Line: 198 Thank you for taking the time to look at my issue.

Chosen solution

As said before, unless explicitly stated by your email provider, 'passwordEncrypted' won't work. Change it to 'Normal password' for the SMTP server and try again.

Read this answer in context 👍 0

All Replies (7)

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Here is the screenshot

Modified by Mike1067

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Try 'Normal password' as 'Authentication method'.

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Oh I have. I have changed all the options many times.

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Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information

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Application Basics

   Name: Thunderbird
   Version: 38.1.0
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20150707103124
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (imap) slmp-550-107.slc.westdc.net:993, SSL, passwordCleartext
     OUTGOING: slmp-550-107.slc.westdc.net:465, SSL, passwordEncrypted, true
 Crash Reports
 Extensions
   Lightning, 4.0.1.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.1.0
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 99241aa8-5f06-4973-be94-ebb2e21cf6e
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     plugin.importedState: true
 Graphics
     Adapter Description: NVIDIA GeForce GTX 670
     Vendor ID: 0x10de
     Device ID: 0x1189
     Adapter RAM: 2048
     Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Driver Version: 10.18.13.5330
     Driver Date: 6-17-2015
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.3.9600.17795)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 11
     AzureCanvasBackend: direct2d 1.1
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d 1.1
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.8
     4.10.8
     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC
     NSS Util
     3.19.2
     3.19.2
     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC
     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC
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Chosen Solution

As said before, unless explicitly stated by your email provider, 'passwordEncrypted' won't work. Change it to 'Normal password' for the SMTP server and try again.

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I honestly had that setting previously and it didn't work then. I just changed it as you suggested and it worked.

Thank you!