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Firefox crashes and so the windows

  • 3 replies
  • 3 have this problem
  • 1 view
  • Last reply by Namgunsth

Namgunsth
Namgunsth
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Dear sir/madam!

I have installed windows 10 and the latest version of FF

when I run FF it crash and so the my graphic card

the windows os go to a black screen, and I have to plug out the power to restart my laptop

the other brower like edge, chrome, Chrome +, ... running normally

Please fix that error because I like FF the best with many excellent addon

Best regard!

Dear sir/madam! I have installed windows 10 and the latest version of FF when I run FF it crash and so the my graphic card the windows os go to a black screen, and I have to plug out the power to restart my laptop the other brower like edge, chrome, Chrome +, ... running normally Please fix that error because I like FF the best with many excellent addon Best regard!

All Replies (3)

Jhp512
Jhp512
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Thank you We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Namgunsth
Namgunsth Question owner
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I don't find "submitted" to double click

In folder Crash report there are 1 folder name "events" and 2 files name InstallTime20141027150301 and InstallTime20150630154324

The problem is: double click to run FF on desktop, the whole windows 10 OS go to black screen, i have to plug out the power, and restart my laptop

thanks!

Namgunsth
Namgunsth Question owner
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sorry! i can't take a screen shot because of black screen!