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services.addons.mozilla.org uses an invalid security certificate

  • 5 replies
  • 2 have this problem
  • 4 views
  • Last reply by FredMcD

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I have been trying to add an add-on on firefox but FF just show this error message. I checked my time setting and its ok. I cant also open other major sites like twitter.

I already have tried the solutions indicated in here: https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message. But nothing works for me.

What should I do? Please help. Thanks


This Connection is Untrusted

You have asked Firefox to connect securely to services.addons.mozilla.org, but we can't confirm that your connection is secure.

Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do?

If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate.

services.addons.mozilla.org uses an invalid security certificate.

The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported.

(Error code: sec_error_unknown_issuer)

I have been trying to add an add-on on firefox but FF just show this error message. I checked my time setting and its ok. I cant also open other major sites like twitter. I already have tried the solutions indicated in here: https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message. But nothing works for me. What should I do? Please help. Thanks This Connection is Untrusted You have asked Firefox to connect securely to services.addons.mozilla.org, but we can't confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do? If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue. This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate. services.addons.mozilla.org uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. (Error code: sec_error_unknown_issuer)

All Replies (5)

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Can you look at the issuer of the certificate by clicking on view certificate in this menu:

  • Right click on the page > Select Page Info > Click on Security Tab > Click view certificate

If you are on a proxy or use a web filter it could be issuing a self signed certificate.

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If you can't inspect the certificate via "I Understand the Risks" then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.

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I tried that link. All I got was "403 Forbidden"

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Hi Fred, it's used for the "Get Add-ons" section of the Add-ons page, so you need more of a path. For example:

https://services.addons.mozilla.org/en-US/firefox/discovery/pane/40.0.2/WINNT/normal

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Oh, that page. I like https://addons.mozilla.org/en-US/firefox/ better.