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Can not log on to Thunderbird. My internet provider says to contact you for reinstallation since I clicked on to a link in an email and it went blank. The link

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  • Last reply by gild

bhuston
bhuston
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Cannot activate Mozilla Thunder Email. I clicked on a link in an email and screen went blank. My internet provider [time warner cable ] suggests the link was spam and had a virus. Need to uninstall and install Thunderbird and I need help. Bill Huston Tel # 858-453-5364 Thanks Bill Huston

Cannot activate Mozilla Thunder Email. I clicked on a link in an email and screen went blank. My internet provider [time warner cable ] suggests the link was spam and had a virus. Need to uninstall and install Thunderbird and I need help. Bill Huston Tel # 858-453-5364 Thanks Bill Huston

Chosen solution

I see you just posted. Try restarting your computer. If is starts OK, open some local programs to see if they work properly. Open your browser and just go to one or two trusted sites. Then open Thunderbird and check your messages.

If you are unable to properly restart your computer, or if the programs do not work as they should, take your machine to a trusted computer repair shop and have them check everything.

Make sure you install a good antivirus program.

BTW It is not recommended to put personal information, like a phone number, in messages to forums.

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All Replies (1)

gild
gild
more options

Chosen Solution

I see you just posted. Try restarting your computer. If is starts OK, open some local programs to see if they work properly. Open your browser and just go to one or two trusted sites. Then open Thunderbird and check your messages.

If you are unable to properly restart your computer, or if the programs do not work as they should, take your machine to a trusted computer repair shop and have them check everything.

Make sure you install a good antivirus program.

BTW It is not recommended to put personal information, like a phone number, in messages to forums.